Our process is designed to be simple and accessible for everyone from the tech-savvy to the tech-illiterate. Getting started is easy: just give us a call, shoot us an email, or reach out through our contact page and let us know what’s going on. A team representative will reach out to you and talk to you about your situation and help you choose a time package or set you up on a pay-as-you-go-basis.
Once we’re ready to get moving, we’ll send you a quick customer agreement form which you can sign online. From there, we just get the credentials we need to get started, and off we go.
You’ll have access to a project management area where you can watch your project work in real time, as well as communicate with your project manager. And since we work on your site wherever it’s located (not locked up on our server), your work is always yours.
You’ll also get access to a time sheet that details all of the items worked on and when for your own records, either at the end of the day (for pay-as-you-go clients) or at the end of your time block (for time package clients).
Our packages and services are designed to be modular, which is perfect for repair and ongoing work. If more time is needed to work on your project, you can simply purchase another time block for your project team to use.
Pay-as-you-go customers can always request more time simply by resetting their time block.
All unused time in your prepaid time package can be used for a later project.
After the customer agreement is signed and the project is started, each pay-as-you-go project begins with the customer setting up a time block for their project.
A time block is the maximum amount of time our team will work on your project before stopping all work and checking in with you. If additional time is needed to continue, you simple renew the time block, and your team will get started again on your project.
Time blocks can be as short as 1 hour, up to a maximum of 7 hours (one full day). Blocks can also be shortened and lengthened as needed, i.e. you can start with a 4 hour block, and decide on a 2 hour block on renewal, or vice-versa.
At the end of the working day (6:30pm), all time used is calculated and charged to the card you have on file. You are never charged for any portion of your time block that isn’t used.
To start with a prepaid package, simply go to our getting started section, and choose the options to purchase a prepaid time block.
Prepaid packages are set at a discounted rate to our pay-as-you-go plan. When time in your prepaid package has been exhausted, your project team manager will reach out to you, and you can simply buy another block to continue any remaining needed work.
Prepaid packages are non-refundable, however any unused time can be saved to your account and used for future projects.